H10 Playa Meloneras Palace, Gran Canaria

My partner has been to this hotel 15 times before but this was my first time. Room exceeded expectations. All the (smartly dressed) staff were friendly and helpful. All the usual facilities and quality of a five star hotel. The kids went to daisy club (kids club) every day and the staff there were very good with my 4 and 5 year old. Special mention to Paula at daisy club who was particularly good with the kids.

Just returned from an absolutely fantastic stay at H10 Meloneras Palace room 547. When we arrived we were checked in by Pavol who was very professional and friendly, and he gave us all the information we required to enjoy our stay. All of the staff we encountered were so cheerful, friendly and welcoming. The hotel itself is very well maintained and clean. The restaurant offers a wide choice of well presented and tasty food and again the staff are a credit to the hotel. The pool areas are again very well maintained and offer excellent options for shade to full sunshine. For us everything was perfect for a relaxing time. Thank you to everyone from Pavol on reception to Sonia who looked after our room. The Meloneras Palace is lovely relaxing hotel with very pleasant cheerful and professional staff.

Just returned from a fortnight at this hotel. It was a lovely clean hotel in a gorgeous location. Little things let it down, no tea and coffee facilities in our room, apparently because it wasnt one of the renovated rooms!?!? We could get a kettle but would have to buy tea coffee and milk from the shop! Or pay 4 a day for a coffee machine. Never stayed in a 5 star hotel with no coffee facilities. The lining of the main pool was awful underfoot, badly needed redoing. The snack bar by the pool only starts serving food at 3.30 pm so you have to go to the restaurant if you want to eat before then. Smokers have 3 designated areas within the whole hotel which consists of 2 benches. Nowhere to sit and have a drink and smoke if you wish so you are up and down to these areas. Also no smoking on your balcony so have to go down to a designated area to be able to have a cigarette. Again not important to a lot of people but if you smoke its a pain. We were only given a bowl of nuts once in the piano bar with our drinks, we were told to take snacks from the mini bar, which was only refilled every other day. But on the whole the staff, cleanliness and location were excellent. Would we return, no. This hotel does not compare to 5 star hotels we have stayed elsewhere. More 3/4. The building works didnt cause disruption to us which was something we were worried about.

Once again a great holiday with some of the best staff at any hotel that I have been to. Sergio and Brahim are fantastic. Very attentive, very polite and nothing is too much trouble. Privilege food is amazing. It's a shame some building works are going on, but the planned changes to restaurants sound great. Benjamin needs to be in a job we're he is not customer facing, or needs to be taught to be polite and work harder.